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51
Below Average
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Amazon One Medical

Amazon-owned virtual and in-person primary care service offering low-cost pay-per-visit and membership plans for common conditions.

San Francisco, CAFounded 20071,000-5,000 employeesReviewed Sep 19, 2026Prices checked Oct 9, 2026
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Our Verdict

Amazon One Medical scores 51.1/100 in our independent evaluation — below average overall. Plans start at $8.25/mo.

What we like

+Backed by Amazon's infrastructure, with prescriptions routed directly to Amazon Pharmacy
+Lowest pay-per-visit pricing among mainstream primary-care telehealth options (messaging from $29, video from $49)
+Licensed physicians available 24/7 for same/next-day virtual visits across 30+ common acute conditions

What to watch

−Trustpilot rating of 1.3/5 across 334 reviews, dominated by complaints of billing well above advertised prices — patients report charges of $304-$800 for visits marketed at $29-$49
−Customer support widely described by patients as unresponsive to billing disputes

Full Review

Amazon One Medical (formerly One Medical, acquired by Amazon in 2023) provides 24/7 on-demand messaging and video visits for 30+ common acute conditions, with prescriptions routed directly to Amazon Pharmacy. Its pay-per-visit pricing for common conditions (messaging from $29, video from $49) is among the lowest of any mainstream telehealth primary-care option, and an optional annual membership ($99/year for Prime members, $199/year without) adds access to in-person offices in select cities. A separate GLP-1 weight management program, available in 48 states and DC since a September 15, 2026 update, charges $39 per messaging visit or $59 per video visit with no membership, with medication billed through Amazon Pharmacy; we do not score that program. Patient reviews describe frequent billing well above the advertised per-visit rates, and the brand's Trustpilot record is weak for its scale.

Last researched: Sep 19, 2026 · Prices checked: Oct 9, 2026

Pricing

Prices shown are based on our most recent research and may not reflect current pricing. Telehealth providers update their pricing frequently. Always verify pricing directly with the provider before purchasing.

TreatmentCategoryPrice/moIncludesNotes
On-Demand Messaging VisitPrimary Care$29
● Consults○ Lab work○ Shipping
No subscription needed
On-Demand Video VisitPrimary Care$49
● Consults○ Lab work○ Shipping
No subscription needed
Annual Membership (in-person + virtual)Primary Care$8.25–$16.58
● Consults○ Lab work○ Shipping
$99/year for Amazon Prime members vs. $199/year non-Prime
Subscription required

Score Breakdown

62
Trust & Safety (30%)
45
Value (25%)
40
Experience (20%)
55
Product Range (15%)
50
Reputation (10%)
Trust & Safety62/100
Value45/100
Experience40/100
Product Range55/100
Reputation50/100

Amazon One Medical — Frequently Asked Questions

Is Amazon One Medical legit?

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We rate Amazon One Medical's trust & safety at 62/100 (fair), based on FDA compliance, licensing, and pricing transparency. Its overall score across all five of our scoring dimensions is 51.1/100 — see the full breakdown above.

How much does Amazon One Medical cost?

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Amazon One Medical's plans start at $8.25/mo. Exact pricing varies by treatment — see the pricing table above for a breakdown by product. Prices were last verified 2026-09-19.

Does Amazon One Medical require a subscription?

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It depends on the plan. Some Amazon One Medical treatments require an ongoing subscription and some don't — check the "Notes" column in the pricing table above.

What does Amazon One Medical treat?

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Amazon One Medical offers treatment in: Primary Care.